Council at SAIMSA Games

September 14, 2018
October 4, 2018



MBABANE – The Municipal Council of Mbabane has embarked on the process of developing a 5-year plan for the City known as the Integrated Development Plan (IDP).

This is a super plan for the municipality that will give an overall framework for development during this period and the municipality calls upon residents and all stakeholders to participate during the development of the plan. Further information regarding meetings and other engagements will be communicated in due course.

Its main aim is to co-ordinate the work of all players in the municipality especially central and local government as well as other service providers, in a coherent manner to improve the quality of life for all the people living in the City. It will take into account the existing conditions and problems and resources available for development.

The plan will look into economic and social development for the City as a whole, especially how land should be used, what infrastructure and services are needed and how the environment should be protected.

The formulation of the IDP will be highly consultative involving all stakeholders of the City of Mbabane drawing on their views on what direction the City must take in its development.

These will range from residents of the City, businesses, the public sector and non-governmental organization. It is an all-inclusive undertaking. It is, therefore, crucial for all who are consulted to actively participate and make contributions and have their ideas captured.

This is the case because all subsequent plans and annual budgets of the municipality will be drawn from the IDP for the next five years which coincides with the term of office for Councillors.

As a comprehensive development plan, the IDP will analyse the challenges or problems facing the City and its people and what causes these challenges. Strategies will then be drawn on how these challenges can be addressed so that development and social upliftment are attained. This will lead to the identification of prorgrammes and projects, the level of which will be determined by resource availability.  In the final analysis, these strategies, programmes and projects will be integrated to indicate how the municipality will deal with issues of spatial development, infrastructure development, economic development, environmental management, HIV/AIDS, poverty alleviation and disaster management, among others.

This is one of the most important functions of the Councillors the people of Mbabane elect and they need the support of all stakeholders, especially the people who elect them.



MBABANE – The Municipal Council has officially been recognised by the Media Institute of Southern Africa (MISA) as the kingdom’s ‘Most Open Public Entity’.

MISA commissioned an independent survey that looked at public entities in the Kingdom of Eswatini based on the accessibility of information from the targeted organisations.

The survey involved a study of the information available on organisation portals or websites, turnaround time after receiving enquiries for information from the media and members of the public alike. Council received very good feedback and performed exceptionally well in the survey and won the Golden Key Award for the 2018 survey.

The organisation was pitted against some of the country’s leading public entities.Some of the organisations that were part of the survey included the Public Service Pension Fund, the National Disaster Management Agency to name but a few.

Making his acceptance speech during the event at MISA office, the Information and Public Relations Officer Lucky Tsabedze thanked MISA for the study which has not only given the municipality important feedback but has also measured the service rendered by the municipality against leading organisations in the kingdom.

“Council’s slogan is responsive quality service on time and we are excited about the findings of this survey and we want to assure members of the public and other stakeholders that these findings will drive MCM to work even harder to deliver quality service on time,” Tsabedze said.



MBABANE – The Municipal Council of Mbabane is now ISO 9001:2015 certified. Mbabane was the first local government to be certified in ISO 9001:2008 in 2013. In August 2018 the Council was certified into the revised ISO 9001 standard. This certification takes the Council’s quality standards an additional step.

ISO 9001 is an internationally recognised standard that defines a systematic control of business activities to ensure that the needs and expectations of our customers are being met or exceeded.

ISO 9001:2015 specifies requirements for a quality management system for organizations. An organization that is ISO 9001:2015 certified has demonstrated its ability to consistently provide products and services that meet requirements from its customers and regulators.

The Council started its transition to ISO 9001:2015 from the previous ISO 9001:2008 standard in November 2016 through documents review and transition training to align all processes to the new version of the standard. The journey towards the transition has been an inclusive of management and all staff

Some of the benefits of achieving ISO 9001:2015, as a business management system with customer satisfaction being at the forefront, are:

  1. Improved attention to customer needs and treatment
  2. Increased productivity and improved performances of staff
  3. International recognition as ISO is recognised worldwide as the authority on Quality Management.
  4. Fewer problems with failures in service quality and as we mature in quality management, we spend more time on improving our operations rather than fixing and reacting


The Council is principal quality goal is to promote more customer confidence in the services that is provides. It is always looking for ways to improve its successes. This is one of the main focus in customer satisfaction.





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